At
Relaxify, customer satisfaction is our top priority. We take great care in inspecting, packing, and dispatching every product to ensure it meets high-quality standards. However, if you receive a damaged, defective, or incorrect item, we offer a 7-Day Return & Replacement Policy under specific condition guidelines outlined below.
You have 7 calendar days from the date of product delivery to submit a return or replacement claim. Claims submitted after 7 days will unfortunately not be eligible for return, exchange, or refund.
Returns and replacements are only accepted if there is a valid and verifiable issue with the product delivered. Eligible reasons include:
Please note: Products in 100% working condition without any inherent defect or damage are non-returnable.
We DO NOT accept returns, refunds, or exchanges under the following circumstances:
To qualify for a valid return or replacement, the product must meet all of the following criteria:
If your product has a genuine defect or issue upon arrival, follow these simple steps to start a return claim:
For any questions regarding our Return & Refund Policy, please get in touch with our team:
